Refund policy

Damages and issues

                                                                                                                                                       Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your order arrived damaged, please send us an email within 48 hours of receiving your order along with photos of the damage and a description of the damage as well. Please report damaged products within 48 hours and before using your product for the first time.
For all returns, refunds, or exchanges, you will need the receipt or proof of purchase.                           
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at whitestagcandleco@gmail.com.  Once picked up and scanned in by our carrier, transit times will vary depending on shipping method + delivery destination.                                                                                                                                               
You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 48-72 hours once a label has been created. 
Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages at this time.                                                                                                                                                         

                                                                                                                                    Exceptions

                     
Unfortunately, we cannot accept returns on sale items or gift cards.

Note - Candles, and other related products can soften or melt when shipping during warm temperatures. Products that become melted when subjected to hot temperatures for long periods of time we cannot be held liable for. We strongly advise you to arrange to have your order delivered to an air-conditioned location, such as a business or home, where someone can receive your package. If packages are left outside during hot temperatures, candles and related items could potentially melt and we cannot be held liable for such damage.

NOTE: We are unable to cover any shipping fees. Discontinued items, clearance items, limited collections/releases and gift cards are also considered final sales and not eligible for returns, refunds, or exchanges.

You can always contact us for any return question at support@whitestagcandleco.com